One of these add-ins is the ‘Attachment Bulk Download’.
Oracle Service Cloud allows the attachment of files to all standard and custom objects. The most common uses are when staff attach files to Contacts, or when customers attach files to Incidents.
But in order to access those files a user would normally have to search for the desired record, open it, go to the “Attachments” tab and open or download the file attached.
This addin makes it possible to search in an object, for all records that had attachments, by date range and type, then select only the ones you want, and download the files to your local/shared drive.
See the blog of Capventis on this addin: Attachment Bulk Download
Interested? Mail or call us!