Implementation of your Oracle Service Cloud solution
Our implementation strategy focuses on delivering value to your organization as quickly as possible while minimizing risk and reducing unnecessary costs.
What we do:
- We scope the size, scale and the complexity of the implementation project
- We make an inventory of the external systems that need to be integrated into your Service Cloud in order to generate a 360 degrees client overview, and to achieve the required service level and to create the optimal customer experience
- We identify the risks that need to be managed
- We design the best-fit transition approach as well as an integrated transition strategy and an effective planning to ensure a successful implementation
- We apply the SCRUM methodology to be able to work agile and to address complex adaptive problems, while productively and creatively delivering products of the highest possible value.
- We use continuous feedback system and monitoring loops to manage the progress along the way
Cost-effective and transparant
We aim to be straightforward and clear about our costs, hence we invite you to use our Cost Calculator for OSC implementation.
The Cost Calculator in a few user-friendly steps:
- Simply select our competitive and clear base package for OSC implementation for the total costs of only € 9,000 ex VAT.
- Also add to our high-quality base package for OSC implementation by selecting the modules your company needs.
- The calculator presents you an indicative overview of your total costs, so you know what we will approximately charge you on completing your tailored implementation and innovative applications for OSC.
OSC Base implementation includes:
- Analysis session
- Kick-off Functional Design Document (FFD)
- Implementation stage
- System & Integration testing
- Training of the admin + documentation
- User Acceptance Testing (UAT) and modifications
- Go Live & Go Live Support
Implemenation – Key features:
• Multi-channel (mail, phone, social (if applicable))
• Knowledge Management (for Agent, Customer)
• Default Customer Self-Service (FAQ, call, ask a question)
• Email, Surveys (NPS), Marketing mailings (if applicable)
• Dashboard (admin/agent)
• Reports (6 customized by W2 & hundreds out-of-the box)
• 1 interface, 2 queues, 3 profiles, 2 SLA’s, 1 type per workspace, 2 dashboards
• Up to 20 users
Start the Cost Calculator now
|Base implementation||€ 9.000|
|OPTIONAL MODULES ON TOP OF BASE IMPLEMENTATION:|
|Extra users (per 20 extra)||€ 300|
|Conversion of old data||€ 2.400|
|Integrations with external systems (per basic integration)||€ 3.000|
|Extra interface/language (per interface)||€ 600|
|Training of Agents (per 6 / 1 day)||€ 900|
|Extra training day||€ 900|
|Extra mailbox per interface (up to 4)||€ 300|
|Extra queues (up to 4)||€ 300|
|Extra profiles (up to 4)||€ 300|
|Extra SLA’s per interface (up to 4)||€ 300|
|Customized Mail templates||€ 600|
|Customized Customer Portal||€ 1.500|
|5 extra Customized Reports (above 6)||€ 600|
|Extra Workspace||€ 300|
|Extra Dashboard||€ 300|
|Extra own domain for Customer Portal||€ 300|
Note that the prices in the calculator are excluding VAT, excluding OSC licence fees and excluding any additional SLA.
Also, do keep in mind that we offer additional innovative applications to deploy OSC software successfully in your particular business environment. These applications are not included in the Cost Calculator(see our innovations https://wesquare.nl/portfolio/ and select ‘OSC ‘off-the-shelf’ products’.
For extra development we use the modest rate of € 70 / hour ex VAT, so you will keep benefiting from our consistent quality of work at the absolute lowest costs!
Talk to us (firstname.lastname@example.org / +31 853 012 993) to discuss your specific wishes.