We are proud Rijkswaterstaat has chosen WeSquare as partner for implementing Oracle Service Cloud & the complete website for the Reiswijzer.
The goal is to decrease trafic jams by informing users about roadworks and give them alternatives via:
– having all necessary info available
– increase FTR
– customied mailings 2 times a week about roadwork
– reduce traffic jams
– great knowledge base
– reports giving the needed info
– better analytics

Well Oracle Service Cloud is the best option in this case!

About Rijkswaterstaat
Rijkswaterstaat is responsible for the design, construction, management and maintenance of the main infrastructure facilities in the Netherlands. This includes the main road network, the main waterway network and watersystems. It is a department of the Dutch government.

About the implementation

The implementation will be in 1 stage and will be containing:
Stage 1
– Conversion of current date to Oracle Service Cloud
– Implementation of Oracle Service Cloud
– Customer Portal – contact form
– Interface with the Reiswijzer.nl website
– Developing the reiswijzer.nl platform
– Customized roadwork mailings based on settings(route) of Reiswijzer users