Oracle Service Cloud Customer Experience Optimization
MESSENGER INTEGRATION
Integrate Facebook Messenger, Telegram, WeChat, LINE and many other messengers within your Oracle Service Cloud CRM.

 

ADD-IN DESCRIPTION

This Oracle Service Cloud add-in provides you with everything you need to start messaging your customers wherever they are and with any type of messenger. Messenger Integration connects you with your customers on every messenger service platform you can think of, such as WhatsApp, Facebook Messenger, Telegram, WeChat, LINE, SMS, and enables you to handle all customer requests directly. It improves your accessibility, helps to complete your customer service solution and as a result enables you to optimize the customer journey.

KEY FEATURES

  • Handle Messenger chats like any other chats in your Oracle Service Cloud CRM
  • Share documents, photos, locations and more
  • Transfer a chat to a colleague or conference a chat with multiple agents.
  • Get excellent reporting and extensive analytics with detailed information about all your chats.
  • Handle chats in multiple languages.
  • Capture new leads in an efficient way

INTERESTED? 

Are you ready to optimize your customer journey with Messenger Integration? Contact us to integrate the Messenger Integration add-in into your Oracle Service Cloud environment and start messaging today!