TomTom – Project – integration with CTI (ININ)
enhancing the OSC – CTI(ININ) integration

We are proud TomTom and ININ has chosen WeSquare as partner for developing a enhancement on their CTI integration with Oracle Service Cloud.

We needed to enhance the ININ CTI intgration with OSC. De integration needed to be added with the following functionalities:
– Create a task workspace addin
– Which will popup if a call is mapped to more than 1 contact in OSC
– The addin will show:
– Mappped contacts in their organizations (also the addin shows critical organization info)
– They can select a contact and see their incidents
– Add/Edit incidents of a contact
– Search

About TomTom
TomTom empowers movement. Every day millions of people around the world depend on TomTom to make smarter decisions. We design and develop innovative products that make it easy for people to keep moving towards their goals.
Best known for being a global leader in navigation and mapping products, TomTom also creates GPS sports watches, as well as state-of-the-art fleet management solutions and industry-leading location-based products. Our business consists of four customer-facing business units: Consumer, Automotive, Licensing and Telematics.